How can I sign up to www.qdesignlab.com.tr?

You can sign in by clicking on the “Sign in” button and sharing the required personal and address information.

 

Is membership free?

Signing up for www.qdesignlab.com.tr is totally free. 

 

Forgot password, what should I do?

 

If you have already subscribed to our website but forgot your password, enter your e-mail address into the login section and click the “forgot password” button. Then, you will receive an e-mail to reset your password. 

 

 

How can I order from www.qdesignlab.com.tr?

 

You need to click to the “add to chart” button for the chosen product. In the chart, you can place your order by sharing your personal, and address information and choosing payment method. 

 

 

Is it secure to shop at www.qdesignlab.com.tr?

 

The privacy of our visitors’ personal information is crucial. www.qdesignlab.com.tr applies for the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by www.qdesignlab.com.tr in any way. 

 

What are the payment options?

 

 

You can purchase by using cash or credit card at the door, bank transfer or EFT options on the payment page.

 

I cannot add products to the cart, what should I do?

 

 

First, you should try a different browser like Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox etc. If you have the same problem again, you should clear your history on the browser and try again. If the problem still exists please contact with [email protected] 

 

 

How can I cancel my account?

 

Whenever you want to cancel your account, you can contact with [email protected]

 

While placing order, an error message appears on the screen. How can I solve this problem?

 

In such cases, we recommend you to clear your browser’s history first and then try again. If the problem still exists, please contact with [email protected] 

 

 

 

 

 

FREQUENTLY ASKED QUESTIONS

 

 

Are Q Design Lab. Products custom-designed?

 

All Q Design Lab. Branded products are completely custom-designed.

 

 

Will the stocks be updated again when the product I want to order is sold out?

 

Our products are constantly restocked and up for the sale during the season.  

 

 

What are the payment options?

 

You can purchase by using cash or credit card at the door, bank transfer or EFT options on the payment page.

 

 

Do you offer installment plan?

Yes, you can choose installment payment option.


How safe and secure is my personal information shared on the membership form?

Q Design Lab does not share any information gathered from membership forms with third parties without the information of the members unless otherwise specified, and does not process and sell it for any commercial purposes.


How safe and secure is my credit card information?

Our company prioritizes the security of card members who shop via our website. Your credit card information is never stored in our system. The reliability of the payment/invoice/delivery address information of the orders placed online by credit card is audited by our company against Credit Card Fraud.


Is VAT included in the prices?

All the prices of the products sold through www.qdesignlab.com.tr are VAT included.


When will my order be delivered?

Your orders are delivered to the cargo within 3 working days after approval. 


How do I track my order?

You can view your order details in the “my account” via and “my orders” button on the website. 


Will I pay shipping fee?

For the online orders, the shipping fee is 9 TL.


What should I do if my package is damaged?

Due to the shipping, the packages can arrive damaged. So, you should pay attention to your package whether or not any crush, tear, or wetting on it. In such cases, you should not receive the product and take the statement down by the cargo officer. 


How many days do I have to exchange my purchase?

You have 7 days to exchange your purchase.


Will I pay shipping fee for exchange my purchase?

In case of purchase exchange, you can deliver the product to our address with MNG Kargo by paying only 9 TL shipping fee. 


How many days will it take to receive my exchange products to my address?

After the production control process, your purchase will be exchanged within 7 working days.


How should I return the product?

Returns must be made with the original packaging. In cases of any opening, deterioration, breakage, destruction, tearing, use and other situations in the product or packaging, and also if the product cannot be returned to the buyer as the same as it was delivered, the product cannot be returned and its cost cannot be refunded. 


What do I do if I have a faulty product?

If the customers declare any faulty product within the 30 days from the date of delivery, they are entitled to return the product, free shipping, free exchange or free repair. 



When will I receive my refund after canceling my order?

If you cancel your order or return the product, your refund will be processed within 7-10working days after receipt of the goods.