PRIVACY AND SECURITY POLICY

All services offered and presented in our store belongs to our company titled EklektikTekstil Ltd. Şti. which is registered in the address Vizyon Plaza Güven Mahallesi Eski Londra Asfalti Caddesi No: 79/5 Haznedar ISTANBUL, and they are processed by our company.


Your personal data may be processed by our company for various purposes. Hereinbelow, the terms and conditions for gathering and protecting the personal data is described. 


Some personal information of the members (name-surname, company information, telephone, address, e-mail address, etc.) given by means of membership or filling out various forms and questionnaires are gathered by our company by its nature.


Our company may send campaign news, new product information, and promotional offers to its customers and members in some periods. Our members can make all kinds of decisions, regarding whether or not to receive such information, while signing in, change their decision through the account information section after logging in, or make a notice through the link provided by the information message. 


Our company shall not disclose your personal data collected hereunder with the third parties except for the scope and purposes determined by our “Coanfidentiality Agreement”. 


Our company records and processes the members’ IP records of the transactions performed in order to identify the system related problems and to resolve any problems or disputes about to the service quickly. IP addresses can also be processed to identify users broadly and collect comprehensive demographic information. 


Our company may also process the personal data collected hereunder except for the scope and purposes determined by out “Confidentiality Agreement” for the purpose of direct marketing by its own or his collaborators. The personal data may also be proceeded to contact to the users when necessary. The persona data requested by our company, provided by the users, or gathered through the transactions made through our store can be used by our company or transferred to our business partners except for the scope and purposes determined by out “Confidentiality Agreement” in various statistical evaluations, database creation and market researches without revealing the identity of our members.


Our company guarantees to take all necessary steps and exercise due diligence in order to keep confidential information strictly private and confidential, to treat it as a secret, to ensure the confidentiality of the information and its maintenance, to prevent the all or any part of the confidential information from public domain or unauthorized use or disclosure to a third party.

CREDIT/DEBIT CARD SECURITY

Our company prioritizes the security of card members who shop via our website. Your credit card information is never stored in our system. During the process, there are two points you should be aware of in order to understand that you are on a secure site. 


One of these is a key or lock icon on the left side of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information will only be used depending on the sale process in accordance with the instruction you provide. The information related to the credit card used during the shopping process is encrypted by the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for being investigated independently of our company.


The reliability of the payment/invoice/delivery address information of the orders placed online by credit card is audited by our company against Credit Card Fraud. As a result, the first time customers who make orders via our web site are required to verify the accuracy of financial and address/telephone information in order to proceed for the procurement and delivery steps. If necessary, the customer, the card member or the related bank is contacted in order to check these information.


Only you can access and change any of the data you provide in the membership process. As long as you secure your login information, it is impossible for the third parties to access or change your information. Through this purpose, membership procedures are acted upon the 128-bit SSL encryption. This system is an international encryption standard that cannot be hacked.


Nowadays, online shopping sites which offer customer services, share full address and telephone information are preferred with priority. By this way, the customers can get detailed information about any question, and also can obtain more credible information about the reliability of the company.


THIRD PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites. Our company is therefore not responsible for the content or accuracy or privacy practices of other websites that may be linked to this website. The advertisements published on the website of our company are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are solely for the use of our stores and do not cover third party agents.


EXCEPTIONAL CASES

During the following rare circumstances, our company may disclose the users’ personal data to the third parties except for the “Privacy Policy” provisions. These rare cases may require:

  1. To comply with the obligations imposed by the law in force issued by the competent legal authorities such as the Law, Decree-Law and Regulation;

  2. To fulfill the requirements of the “Membership Agreement” as well as the other agreements which is concluded by our company to the customers and to implement them;

  3. To request user information for the purpose of conduction a proper investigation held by the competent administrative and judicial authorities.

  4. To share information in order to protect the rights and security of the users.


E-MAIL SECURITY

Never include your credit card number or password in the e-mails that you send to our Customer Services regarding any of your orders.  The information contained in the e-mails can be reached by third parties. Under no circumstances, our company can guarantee the security of the information transmitted from your e-mails.


You can send e-mail to [email protected] for any of your questions and recommendations regarding our privacy policy. You can contact us via the information below.

Company Title: Eklektik Tekstil Ltd. Şti

Address:  Vizyon Plaza Güven Mahallesi Eski Londra Asfaltı Caddesi No:79/5 Haznedar İSTANBUL

 

Telephone:

 

HELP CENTER

How can I sign up to www.qdesignlab.com.tr?

You can sign in by clicking on the “Sign in” button and sharing the required personal and address information.

 

Is membership free?

Signing up for www.qdesignlab.com.tr is totally free. 

 

Forgot password, what should I do?

 

If you have already subscribed to our website but forgot your password, enter your e-mail address into the login section and click the “forgot password” button. Then, you will receive an e-mail to reset your password. 

 

 

How can I order from www.qdesignlab.com.tr?

 

You need to click to the “add to chart” button for the chosen product. In the chart, you can place your order by sharing your personal, and address information and choosing payment method. 

 

 

Is it secure to shop at www.qdesignlab.com.tr?

 

The privacy of our visitors’ personal information is crucial. www.qdesignlab.com.tr applies for the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by www.qdesignlab.com.tr in any way. 

 

What are the payment options?

 

 

You can purchase by using cash or credit card at the door, bank transfer or EFT options on the payment page.

 

I cannot add products to the cart, what should I do?

 

 

First, you should try a different browser like Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox etc. If you have the same problem again, you should clear your history on the browser and try again. If the problem still exists please contact with [email protected] 

 

 

How can I cancel my account?

 

Whenever you want to cancel your account, you can contact with [email protected]

 

While placing order, an error message appears on the screen. How can I solve this problem?

 

In such cases, we recommend you to clear your browser’s history first and then try again. If the problem still exists, please contact with [email protected]